Send the relevant purchase details
- Sign in and open Profile.
- Choose Request Help, or email support@ourdream.ai.
- Identify the product, charge date, amount and receipt reference.
- Explain the issue and the outcome you are requesting.
- Keep the reply and any cancellation confirmation.
Do not send your password, authentication codes or a full card number. For a duplicate charge, distinguish a pending authorization from a completed payment if your bank shows both.
Usage and purchase type matter
The payment-help guidance restricts refunds when more than a quarter of the purchased product has been used. A fully spent monthly coin allocation is not treated the same as an unused purchase. Annual purchases can need a separate full or partial review.
A credit issued for a failed generation is also different from returning a card payment. Use failed-action checks when the problem is a missing generation credit.
Regional withdrawal and purchase issues
The Refund Policy describes a 14-day reporting window for defects or a service materially different from its description. It also sets out withdrawal provisions for eligible EEA, UK and Swiss consumers. Immediate digital-service consent and how much has been provided can affect the applicable conditions.
Cryptocurrency payments have separate final-payment restrictions, subject to applicable requirements. Ask support to review your purchase and region; do not apply a short usage rule as the answer to every case.
Stop renewal separately
A general billing message is not the same as completing subscription cancellation. If you want to prevent the next renewal, check that task as well. Keep access to the account while a purchase issue is being reviewed.