Account, billing and generation issues
Email support@ourdream.ai, or use Request Help in Profile when you can sign in. Contact us from the account address concerned.
- For sign-in, include the login method and when the expected message was requested.
- For a payment, include the receipt or transaction reference, amount, currency and purchase time.
- For a failed generation, include the tool, error wording, approximate time and whether coins were deducted.
Check account troubleshooting first when access is missing after payment. Subscription sync may resolve a missing membership without another purchase.
Privacy, safety and content reports
Use trust@ourdream.ai for an appropriate privacy or safety request. For a public character or media item, use the in-product report control and include the item's location and the reason.
Do not repost prohibited material in a public channel to explain a report. See data requests for access or deletion, and content reporting for a moderation issue.
Prepare a clear request
Subject: Missing subscription access
Account email: [your account address]
Purchase time and time zone: [date and time]
Receipt reference: [reference]
What happened: [the exact notice]
Already tried: [sign-in method and subscription sync]
Redact passwords, login codes, full card numbers and unrelated personal information from screenshots. If you add information later, keep it with the same request so the sequence remains clear.
Choose the right account process
A cancellation confirmation, a refund review and deletion are different outcomes. Use the subscription controls to stop renewal, the refund process for a purchase issue, or the deletion control to permanently remove the account.
Keep the confirmation you receive. A chat character cannot submit one of these requests on your behalf.